Delivery & Returns

If for any reason you're unhappy with your order or have changed your mind, we accept returns and exchanges on unused items within 28 days of receiving your order.

Items must be new, unused, and unworn, with their original packaging intact and undamaged, in the same condition as received.

Exemptions to Returns and Exchanges

The following items are not eligible for returns or exchanges:

• Earrings and piercing jewellery for hygiene reasons, unless faulty.
• Mystery boxes once opened.
• Personalised items that have been customised.
• Gift-wrap
• Shipping charges.

Exchanges are subject to stock availability. If the requested item is out of stock, we will contact you.

We want you to be happy with your purchase! If your item is faulty, we will provide a full refund, including the original shipping cost once the return is received.

For change-of-mind returns or exchange, you’re welcome to send the item back using your preferred shipping method. However, we do not offer pre-paid return labels, and original shipping costs are non-refundable. Refunds will be processed once the return is received and reviewed.

Returning a Numa Estilo piece is simple and stress-free. Here’s how:

1. Email us – Contact us at info@numaestilo.co.uk to request a return or exchange . If your item is faulty, please include a clear photo of the issue so we can assist you quickly.
2. Send it back – Return your item within 28 days of delivery using your preferred shipping method.
3. Receive confirmation – We’ll notify you once we receive your item and process your return or exchange.

💡 Please note: Shipping costs are non-refundable, except in cases of incorrect orders or faulty products, where we’ll cover the return cost.

We strive to process returns within 14 working days after receiving your item.

Refunds will be issued to your original payment method, though processing times may vary depending on your bank. During busier periods, it may take up to 30 working days, but we’ll keep you updated every step of the way.

For exchanges, once the returned item has been received and inspected, the replacement will be sent within 3 working days.

The same delivery rules apply—if the item's value qualifies for free delivery, the exchange will also be shipped free of charge. Otherwise, the lowest applicable delivery charge will apply, depending on the destination country.

If the returned item shows signs of use or doesn’t meet our return criteria, we’ll get in touch to discuss the next steps, including the option to have it sent back to y